New clients: If you feel ready for your collaborative therapeutic journey, book your discovery session now.

Current clients: You can use the “book now” to book your assessment or ongoing counselling sessions

Canceled & missed appointment information

I understand that life circumstances can change. Clear cancellation boundaries support fairness, sustainability and access for all clients.

• Cancellations made more than 48 hours before your scheduled session incur no fee.

• Cancellations made within 24–48 hours of the session are charged at  50% of the full session fee, and an invoice will be issued.

• Cancellations made with less than 24 hours’ notice, or non-attendance, are charged at the full session fee.

Where possible, sessions may be rescheduled, subject to availability. Rescheduling within the cancellation window is treated as a late cancellation.

Ethical Considerations

Fees and cancellation policies are discussed transparently at the outset of therapy.

• Counselling time is reserved specifically for you; late cancellations limit the opportunity to offer the session to another client.

• If exceptional circumstances arise (such as sudden illness or emergency), these can be discussed openly and considered on a case-by-case basis.

• Repeated late cancellations may prompt a conversation about session frequency, timing or suitability of ongoing appointments.