Privacy Policy

Last updated 24 April 2026

1. Your Privacy

Your privacy is important. This policy explains how Transience — Therapy for You collects, uses, stores and protects your personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. What Information Is Collected

To provide counselling services safely and ethically, the following information may be collected:
Personal Information
  • Name, date of birth and contact details
  • Emergency contact (if required)
  • Any optional information that you choose to share
Sensitive Information
  • Information about your mental health, personal history and wellbeing
  • Information shared during counselling sessions
  • Relevant medical or support history (if applicable)
    Only information that is reasonably necessary for your care and service delivery is collected and with your consent.
Administrative Information
  • Contact reason or referral description of support being requested
  • Appointment preferences, history and attendance
  • Payment and invoicing details (payments are processed securely via third-party booking or payment platforms)

3. How Your Information Is Collected

Information may be collected through:
  • Intake forms and consent documents
  • Direct communication (email, phone, booking system)
  • During counselling sessions
  • Referrals (with your consent)

4. Why Your Information Is Collected

Your information is used to:
  • Provide safe, ethical and effective counselling services
  • Maintain accurate records
  • Communicate with you about administrative  and/or  follow-up information relating to your care.
  • Meet legal, ethical and professional obligations
Your information will not be used for marketing purposes without your consent.

5. Confidentiality & Disclosure

Your personal information is kept confidential, except where disclosure is required or permitted by law.
This may include:
  • Risk of serious harm to yourself or others
  • Mandatory reporting obligations (e.g. child protection)
  • Court subpoenas or legal requirements
  • With your explicit consent (e.g. GP, support services)
Where possible, this will be discussed with you before any information is shared.

6. Information Storage & Security

Your information is stored securely using appropriate safeguards, including:
  • Password-protected and/or encrypted digital systems
  • Access is limited to Transience-Therapy with You or authorised service providers where required
Reasonable steps are taken to protect your information from misuse, loss or unauthorised access.

7. Online Sessions & Digital Communication

If you engage in online counselling:
  • Secure platforms are used where possible
  • You are responsible for accessing sessions in a private space
  • Email and online communication carry some inherent risks
Every effort is made to maintain confidentiality and data security.

8.Third-party services

Transience - Therapy with You uses trusted third-party services for appointment booking, payments, and communication. These providers are required to comply with relevant privacy and data-protection laws. Transience-Therapy with You is not responsible for the privacy practices of external platforms beyond reasonable due diligence.

9.International clients

If you are located outside Australia, your personal information is still collected, stored, and managed in accordance with Australian privacy laws. By engaging with Transience-Therapy with You, you consent to this arrangement.

10. Accessing & Correcting Your Information

You have the right to:
  • Request access to your personal information
  • Request corrections if information is inaccurate or incomplete
  • Ask questions  with regards to how your information is handled
Requests can be made in writing and will be responded to within a reasonable timeframe.

11. Retention of Records

Client records are retained in accordance with legal and professional requirements (generally 7 years after your last session, or longer if required).
After this period, records are securely destroyed.

12. Website & Cookies

If you visit the website:
  • Basic, non-identifiable data (e.g. site traffic) may be collected
  • Cookies may be used to improve user experience
No personal information is collected without your knowledge.

13. Complaints

If you have concerns about how your information is handled, you are encouraged to raise this directly.
If unresolved, you may contact:
  • The Office of the Australian Information Commissioner (OAIC)
  • Or relevant professional bodies (e.g. PACFA)

12. Changes to This Policy

This Privacy Policy may be updated periodically. The most current version will be available on the website.

13. Contact

For questions, access requests, or concerns:
Transience — Therapy for You
gr@transience-therapywithyou.com

A gentle note:

Your story, your experiences, and your information are held with care.

Privacy is not simply a legal requirement — it is part of creating a space where you can feel safe enough to speak.